Should your Diamondelle jewelry ever require repair, simply ship it back to us in a securely wrapped package. Be as specific as you can and describe the problem. This will enable us to serve you in the most efficient manner possible. In most cases your jewelry repair will be completed within 7-10 business days from the day we receive your shipment. It will then be returned to you via UPS Ground. Some charges may apply. In the event that a fee is required, one of our jewelry repair technicians will contact you prior to performing any work. We appreciate the opportunity to be of service. If you have any questions please contact Customer Service @866-202-0881